Regional and Local Tourism Profiles

A summary of key tourism statistics at regional and local levels for 2017-2019 is available on the Welsh Government website. These reports bring together findings from key tourism surveys, with additional analysis by region and local authority areas within Wales. https://gov.wales/regional-and-local-tourism-profiles-2017-2019 tourism-profile-wales-local-authorities-2011-19Download tourism-profile-north-wales-2017-2019Download tourism-profile-mid-wales-2017-2019Download

£9m boost for North Wales Metro

More than £9m is being made available to Transport for Wales to take forward work on the North Wales metro, Transport and North Wales Minister Ken Skates announced today. Schemes set to benefit include over £1m to improve rail, journey times between Wrexham and Liverpool. £1.5m is provided towards the new integrated station at Shotton, and £670,000 towards the development of Deeside Parkway. £900,000 is allocated towards a study of the North Wales Coast mainline, with a view to improve journey times on certain services. Just over £1m is available for the Snowdonia Transport Strategy which aims to encourage park and ride, bus and active travel in the National Park. […]

Town Centres across Wales to receive over £24 million

Welsh Government Ministers have announced an additional £24 million package of support to revitalise Wales’ town centres. £18.4 million of Transforming Towns loan funding will breathe new life into old and empty properties.£3.34 million will help high street businesses grow and embrace innovative digital technology that will help their business thrive as part of the Year of SMART Towns.An additional £3 million will be used to incentivise more North Wales businesses to locate in town centres. A separate £3 million North Wales town centres entrepreneurial fund will incentivise new entrepreneurs to locate their businesses within the town centres of Wrexham, Rhyl, Colwyn Bay and Bangor. The fund comprises grant and […]

Next Tourism Generation Competition

The Next Tourism Generation in collaboration with Tourism Society Cymru and Planed is giving tourism and hospitality students and 16–25-year-olds working in the tourism sector a chance to win £250.  The competition is open to students enrolled in Wales on courses that have a component relating to tourism or hospitality AND to young people who work in the industry including 16-25 year olds who have been furloughed or recently been made redundant.  English-A4-Next-Tourism-Generation-Competition-2021-posterDownload Full information is available on the website:  https://nexttourismgeneration.eu/event/ntgwales2021/ https://nexttourismgeneration.eu/event/ntg2021-cymraeg/ Deadline to apply is midnight Friday 30 April 2021 

Wales Visitor Survey: 2019

The survey is a research study amongst overseas and UK visitors to Wales for 2019. The study covers three separate categories of visitors. UK staying visitorsUK day visitorsOverseas visitors wales-visitor-survey-2019-uk-staying-visitorsDownload wales-visitor-survey-2019-uk-day-visitorsDownload wales-visitor-survey-2019-overseas-visitorsDownload wales-visitor-survey-2019-qualitative-research-findingsDownload https://gov.wales/wales-visitor-survey

National Minimum Wage and National Living Wage rates – Reminder

The National Minimum Wage and National Living Wage rates will increase on 1 April. In addition to the new rates, the age from which workers become eligible for the National Living Wage will be lowered. From 1 April all workers aged 23 and over must be paid the National Living Wage or above.  23 and over21 to 2218 to 20Under 18ApprenticeApril 2021 (new rate)£8.91£8.36£6.56£4.62£4.30 https://www.gov.uk/national-minimum-wage-rates

Improving Confidence in Handling Visitors and Guests

Covering all aspects of gathering customer feedback, dealing with challenging customers, overcoming and effectively resolving complaints.  This training workshop is suitable for any guest/visitor facing team members and managers who want to develop their skills in improving the customer experience and become more confident in engaging with and handling different customers and guests.     Date: 6 April Time: 9.30am to 12pm https://www.eventbrite.co.uk/e/improving-confidence-in-handling-customers-and-overcoming-challenges-tickets-146764830559 MC-Improving-Confidence-in-Handling-Customers-Training-Outline-170321Download

Developing the Customer Experience and Guest Engagement

Workshop to improve the confidence of everyone in your business; in communicating with guests, visitors and colleagues, enabling a better understanding of their specific needs and being able to enhance the customer experience further, whilst also increasing spend during their visit or stay.  This training workshop is suitable for any guest/visitor facing team members and managers who want to develop their skills in developing the customer experience and become confident in how to engage with customer and visitors in their business.   Date: 30th March Time: 9.30am to 12pm https://www.eventbrite.co.uk/e/developing-the-customer-experience-and-guest-engagement-tickets-146755845685 MC-Developing-the-Customer-Journey-and-Guest-Engagement-Training-Outline-300321docDownload