As the situation with Coronavirus is developing, we want to reassure our customers that we are here to help.

We are very aware of the pressures that small businesses are currently facing and have put in place business continuity measures to ensure our portfolio teams are available and can continue to support you. 

We are also able to offer the following to help limit and manage the commercial impact of Covid-19:

  • A 3-month capital and monitoring fee repayment holiday for all customers on request

We realise that cashflow management may be a key concern and this arrangement will remain in place until 30th June 2020. 

Further information can be found on our website here.

If you would like to arrange a capital repayment holiday, please download the form and return it by email to at least 7 days before your direct debit is due.

We remain committed to doing all that we can to minimise the impact of Covid-19 on our people and our ecomomy and are working closely with customers, Welsh Government and business organisations to keep up to date with developments.

Business Wales have published general advice for businesses and are available on 03000 6 03000.

The UK Government has published guidance for employers and employees.

If you have any other concerns or need to speak to us about your investment, please contact your portfolio executive, email or contact us on 0800 587 4140.

About Eirlys Jones

Eirlys is the Commercial Director at North Wales Tourism and can be contacted at or connect with her on LinkedIn you can also follow her on Twitter @EirlysJones5