Hospitality specialist Melanie Cash recently hosted a webinar on Engaging with your Customer to build a Firm Foundation for the Year Ahead as part of its Re-igniting the North Wales Visitor Economy series of events.

During the webinar Melanie introduced ways you can consider the customer journey in your business, how to focus on key areas to develop this further, introduce new processes and approaches to help you enhance customer engagement and be more successful in the year ahead.

You can now view the recording of the webinar here

Contact Details for speaker:

Melanie Cash

T:  01766 522751

About Eirlys Jones

Eirlys is the Commercial Director at North Wales Tourism and can be contacted at or connect with her on LinkedIn you can also follow her on Twitter @EirlysJones5