Covering all aspects of gathering customer feedback, dealing with challenging customers, overcoming and effectively resolving complaints. 

This training workshop is suitable for any guest/visitor facing team members and managers who want to develop their skills in improving the customer experience and become more confident in engaging with and handling different customers and guests.    

Date: 6 April

Time: 9.30am to 12pm

About Eirlys Jones

Eirlys is the Commercial Director at North Wales Tourism and can be contacted at or connect with her on LinkedIn you can also follow her on Twitter @EirlysJones5