The new NHS COVID-19 App (mentioned above) will not provide an alternative for hospitality businesses and other high-risk settings for keeping records of staff, customers and visitors to assist with TTP, in case of an outbreak. This means that in Wales it will still remain a legal requirement for pubs, bars, cafes and restaurants to collect and retain contact information of staff, visitors and customers for 21 days, regardless of whether they are displaying an official QR code poster associated with the new NHS COVID-19 App. Whilst businesses will be encouraged to display the QR code poster, the App does not cover the requirement associated with this guidance, so details will still need to be collected as they are now.

Although tourism businesses are not included in this compulsory guidance, accommodation operators are reminded of the importance of continuing to collect customer details at the point of booking, and to support the NHS Wales Test, Trace, Protect service with this information if required.

Guidance on Keeping records of staff, customers, and visitors: test, trace, protect is available at GOV.UK.

About Eirlys Jones

Eirlys is the Commercial Director at North Wales Tourism and can be contacted at or connect with her on LinkedIn you can also follow her on Twitter @EirlysJones5