One-day workshop covering key aspects of; how to interact and engage with customers and guests, develop great communications skills; improve the use of effective rapport building, questioning skills and active listening. Gaining a much better understanding of customers then enables the person to tailor the approach so that more appropriate options and services are offered and highlighted to guests, building customer loyalty and long-term relationships.

Course is suitable for all team members who have direct contact with customers and guests in their business, whether this be a hotel, venue, attraction, restaurant or bar.

Course date: Thursday 2nd April 2020Places are limited and will be on a first come first serve basis at a cost of £55 + vat per person.

More details on course content and booking form is available by contacting eirlys.jones@nwt.co.uk or deborah.nettleton@nwt.co.uk

About Eirlys Jones

Eirlys is the Head of Operations at North Wales Tourism and can be contacted at eirlys.jones@nwt.co.uk or connect with her on LinkedIn you can also follow her on Twitter @EirlysJones5