Do you have new team members, and/or managers/supervisors, and want to make sure they are ready to hit the ground running and more importantly delivering great customer service?
Melanie Cash specialises in training and coaching in the hospitality and tourism sectors and can help you to get the best out of your team by developing their core skills and behaviours, support retention and ensure they feel valued and motivated to enhance the customer/guest/visitor experience. Ultimately, helping your business to be more successful.
https://www.melaniecash.co.uk/ or call 01766 522 751
Here are a few list of courses that Melanie is currently running in which NWT members are welcome to join
MIA Training Courses – Please see below relevant courses suitable for new team members, either new to the industry or new to an event sales role, to give them a foundation and core selling skills for success. They can also be beneficial for existing team members who would benefit from refresher training.
This is the link to the first workshop, one of two, which is on Friday, 10th February – MIA Consultative Selling for Success – Part-One
The second part of this two-part training is on 3rd March and the details are here – MIA Consultative Selling for Success -Part-Two
It is possible for attend one or both of these modules but more beneficial to attend both and if your members are not MIA members, then they can book using the non-members rate.
Venues of Excellence Learning and Development Academy – Support training to help you and your team develop top class skills in the meetings and conference market.
- The first programme is – Complete Leadership and Management Effectiveness and is a course completed over five 2.5 hours interactive workshops on Monday mornings from 9:30-12:00, between 13 February and 13 March 2023. This course is Focused on core management techniques and practices for both newly appointed and existing managers who want to improve their effectiveness as a manager, motivate their colleagues, improve retention, and drive business success. https://www.tickettailor.com/events/pajeconsultancyltd/805461/
- The second programme is – Developing Excellent Customer Service which is an online course completed over four 2.5 hours interactive workshops on Tuesday mornings from 9:30-12:00, between 21 February and 14 March 2023. Interactive customer service training for all team members; to develop professional and effective interactions with customers, visitors, guests; to maximise engagement; improve the experience and increase the intention to return. This is an Interactive customer service training for all team members; to develop professional and effective interactions with customers, visitors, guests; to maximise engagement; improve the experience and increase the intention to return. https://www.tickettailor.com/events/pajeconsultancyltd/805492/
The benefit to join these sessions would be that you will be joining small training groups with other industry colleagues and as they are interactive, it will be a good way to learn from others as well as the frameworks, tips and exercises that will be incorporated into the training.