Covering all aspects of gathering customer feedback, dealing with challenging customers, overcoming and effectively resolving complaints. This training workshop is suitable for any guest/visitor facing team members and managers who want to develop their skills in improving the customer experience and become more confident in engaging with and handling different customers and guests. Date: 6 April Time: 9.30am to 12pm https://www.eventbrite.co.uk/e/improving-confidence-in-handling-customers-and-overcoming-challenges-tickets-146764830559 MC-Improving-Confidence-in-Handling-Customers-Training-Outline-170321Download
Workshop to improve the confidence of everyone in your business; in communicating with guests, visitors and colleagues, enabling a better understanding of their specific needs and being able to enhance the customer experience further, whilst also increasing spend during their visit or stay. This training workshop is suitable for any guest/visitor facing team members and managers who want to develop their skills in developing the customer experience and become confident in how to engage with customer and visitors in their business. Date: 30th March Time: 9.30am to 12pm https://www.eventbrite.co.uk/e/developing-the-customer-experience-and-guest-engagement-tickets-146755845685 MC-Developing-the-Customer-Journey-and-Guest-Engagement-Training-Outline-300321docDownload
Hospitality specialist Melanie Cash recently hosted a webinar on Engaging with your Customer to build a Firm Foundation for the Year Ahead as part of its Re-igniting the North Wales Visitor Economy series of events. During the webinar Melanie introduced ways you can consider the customer journey in your business, how to focus on key areas to develop this further, introduce new processes and approaches to help you enhance customer engagement and be more successful in the year ahead. You can now view the recording of the webinar here Contact Details for speaker: Melanie Cash T:Â 01766 522751melanie@melaniecash.co.ukwww.melaniecash.co.uk