The Digital Strategy for Wales, published today, sets out the Welsh Government’s vision and ambition for a coordinated digital approach in Wales to make things better for people, communities and businesses. https://gov.wales/written-statement-digital-strategy-wales
Welsh Government Ministers have announced an additional £24 million package of support to revitalise Wales’ town centres. £18.4 million of Transforming Towns loan funding will breathe new life into old and empty properties.£3.34 million will help high street businesses grow and embrace innovative digital technology that will help their business thrive as part of the Year of SMART Towns.An additional £3 million will be used to incentivise more North Wales businesses to locate in town centres. A separate £3 million North Wales town centres entrepreneurial fund will incentivise new entrepreneurs to locate their businesses within the town centres of Wrexham, Rhyl, Colwyn Bay and Bangor. The fund comprises grant and […]
The Next Tourism Generation in collaboration with Tourism Society Cymru and Planed is giving tourism and hospitality students and 16–25-year-olds working in the tourism sector a chance to win £250. The competition is open to students enrolled in Wales on courses that have a component relating to tourism or hospitality AND to young people who work in the industry including 16-25 year olds who have been furloughed or recently been made redundant. English-A4-Next-Tourism-Generation-Competition-2021-posterDownload Full information is available on the website: https://nexttourismgeneration.eu/event/ntgwales2021/ https://nexttourismgeneration.eu/event/ntg2021-cymraeg/ Deadline to apply is midnight Friday 30 April 2021
Attached is an employer brochure which details the current skills and recruitment support available for employers via Welsh Government’s Skills Gateway. Employers-brochure-Support-to-help-you-train-and-recruitDownload
The survey is a research study amongst overseas and UK visitors to Wales for 2019. The study covers three separate categories of visitors. UK staying visitorsUK day visitorsOverseas visitors wales-visitor-survey-2019-uk-staying-visitorsDownload wales-visitor-survey-2019-uk-day-visitorsDownload wales-visitor-survey-2019-overseas-visitorsDownload wales-visitor-survey-2019-qualitative-research-findingsDownload https://gov.wales/wales-visitor-survey
The National Minimum Wage and National Living Wage rates will increase on 1 April. In addition to the new rates, the age from which workers become eligible for the National Living Wage will be lowered. From 1 April all workers aged 23 and over must be paid the National Living Wage or above. 23 and over21 to 2218 to 20Under 18ApprenticeApril 2021 (new rate)£8.91£8.36£6.56£4.62£4.30 https://www.gov.uk/national-minimum-wage-rates
Covering all aspects of gathering customer feedback, dealing with challenging customers, overcoming and effectively resolving complaints. This training workshop is suitable for any guest/visitor facing team members and managers who want to develop their skills in improving the customer experience and become more confident in engaging with and handling different customers and guests. Date: 6 April Time: 9.30am to 12pm https://www.eventbrite.co.uk/e/improving-confidence-in-handling-customers-and-overcoming-challenges-tickets-146764830559 MC-Improving-Confidence-in-Handling-Customers-Training-Outline-170321Download
Workshop to improve the confidence of everyone in your business; in communicating with guests, visitors and colleagues, enabling a better understanding of their specific needs and being able to enhance the customer experience further, whilst also increasing spend during their visit or stay. This training workshop is suitable for any guest/visitor facing team members and managers who want to develop their skills in developing the customer experience and become confident in how to engage with customer and visitors in their business. Date: 30th March Time: 9.30am to 12pm https://www.eventbrite.co.uk/e/developing-the-customer-experience-and-guest-engagement-tickets-146755845685 MC-Developing-the-Customer-Journey-and-Guest-Engagement-Training-Outline-300321docDownload
Hospitality specialist Melanie Cash recently hosted a webinar on Engaging with your Customer to build a Firm Foundation for the Year Ahead as part of its Re-igniting the North Wales Visitor Economy series of events. During the webinar Melanie introduced ways you can consider the customer journey in your business, how to focus on key areas to develop this further, introduce new processes and approaches to help you enhance customer engagement and be more successful in the year ahead. You can now view the recording of the webinar here Contact Details for speaker: Melanie Cash T:Â 01766 522751melanie@melaniecash.co.ukwww.melaniecash.co.uk
Want to freshen up your menu or improve your USPs? Have a look at the following workshops that might be of interest. 210310-WFD-Workshop_Masterclass_ENGLISHDownload https://www.foodskills.cymru/wales-a-food-destination/wafd-events/masterclasses-march/