Developing Customer Engagement Skills to Gain New & Retain Existing Guests

Outline for Online Version of Training Dates and Timings Sessions One: Wednesday, 13th January from 9:30am-12:00noon Session Two: Wednesday, 20th January from 09:30-12:00noon Objectives Two workshops of two and a half hours each covering key aspects of; how to interact and engage with customers and guests, develop great communications skills; improve the use of effective rapport building, questioning skills and active listening, gain a much better understanding of customers which enables the person to tailor their approach so that more appropriate options and services are offered and highlighted to guests, building customer loyalty and long-term relationships. Target audience Suitable for all team members who have direct contact with customers and […]