Category Archives: Industry news

Workshop to improve the confidence of everyone in your business; in communicating with guests, visitors and colleagues, enabling a better understanding of their specific needs and being able to enhance the customer experience further, whilst also increasing spend during their visit or stay.  This training workshop is suitable for any guest/visitor facing team members and managers who want to develop their skills in developing the customer experience and become confident in how to engage with customer and visitors in their business.   Date: 30th March Time: 9.30am to 12pm https://www.eventbrite.co.uk/e/developing-the-customer-experience-and-guest-engagement-tickets-146755845685 MC-Developing-the-Customer-Journey-and-Guest-Engagement-Training-Outline-300321docDownload

Hospitality specialist Melanie Cash recently hosted a webinar on Engaging with your Customer to build a Firm Foundation for the Year Ahead as part of its Re-igniting the North Wales Visitor Economy series of events. During the webinar Melanie introduced ways you can consider the customer journey in your business, how to focus on key areas to develop this further, introduce new processes and approaches to help you enhance customer engagement and be more successful in the year ahead. You can now view the recording of the webinar here Contact Details for speaker: Melanie Cash T:  01766 522751melanie@melaniecash.co.ukwww.melaniecash.co.uk

Want to freshen up your menu or improve your USPs? Have a look at the following workshops that might be of interest. 210310-WFD-Workshop_Masterclass_ENGLISHDownload https://www.foodskills.cymru/wales-a-food-destination/wafd-events/masterclasses-march/

The Association of Scotland’s Self-Caterers (ASSC) and the Professional Association of Self-Caterers UK (PASC UK) have commissioned Frontline Consultants to carry out an Economic Impact Assessment of the Self-Catering Industry in the UK. The study will consider the economic impact of all visits made to self-catering providers in the UK and will provide a country by country and area by area breakdown of this expenditure.  It will: assess expenditure by property-owners and managers, and visitors in the local economyprovide an independent, evidence-based, understanding of the direct and indirect economic impact/contribution of the self-catering sector in Scotland, Wales, Northern Ireland and Englandestimate the full-time equivalent jobs supported by the sectorassess the […]

The new funding package, available to all of Wales’s Local Authorities, is designed to be as flexible as possible and will offer support for a wide range of projects, from green infrastructure developments and the creation of active travel routes, to internal and external improvements for business owners. https://gov.wales/town-centres-wales-benefit-placemaking-fund

6 ways to improve your online security https://www.ncsc.gov.uk/cyberaware/home

Furlough will continue until September, with no change of terms. After July, businesses will be asked for a 10% contribution, rising to 20% in August and September.Support for the self-employed will also continue until September. 600,000 self-employed people excluded from the government’s support package so far will be able to claim direct cash grants as part of an extension to the SEISS.The National Living Wage will rise to £8.91 from AprilThe 5% reduced rate of VAT will be extended for six months to 30 September followed by interim rate of 12.5% for another six months. The standard rate will not return until April next year.Contactless Payment – From today, the […]

The Final Budget provides detail on the government’s financing, taxation and MEG level allocations. It sets out the government’s revenue and capital spending proposals. This includes detailed portfolio spending plans. https://gov.wales/final-budget-2021-to-2022

The Manchester Recovery Task Force (MRTF) has opened a public consultation, running until 10 March, offering three options to alter timetabled passenger and freight services in an attempt to improve the performance of the rail network in the Manchester area.The three proposed changes would have direct impacts on Transport for Wales’ services between North Wales and Manchester. Option a: North Wales to Manchester services diverted to serve Manchester Victoria and Stalybridge stations, removing direct services between North Wales and Manchester Airport, and the removal of stops at Manchester Piccadilly and Oxford Road stations.Option b: retain the current North Wales to Manchester Airport/Manchester Piccadilly services.Option c: divert North Wales to Manchester […]