Improving Confidence in Handling Visitors and Guests

Covering all aspects of gathering customer feedback, dealing with challenging customers, overcoming and effectively resolving complaints.  This training workshop is suitable for any guest/visitor facing team members and managers who want to develop their skills in improving the customer experience and become more confident in engaging with and handling different customers and guests.     Date: 6 April Time: 9.30am to 12pm https://www.eventbrite.co.uk/e/improving-confidence-in-handling-customers-and-overcoming-challenges-tickets-146764830559 MC-Improving-Confidence-in-Handling-Customers-Training-Outline-170321Download

Developing the Customer Experience and Guest Engagement

Workshop to improve the confidence of everyone in your business; in communicating with guests, visitors and colleagues, enabling a better understanding of their specific needs and being able to enhance the customer experience further, whilst also increasing spend during their visit or stay.  This training workshop is suitable for any guest/visitor facing team members and managers who want to develop their skills in developing the customer experience and become confident in how to engage with customer and visitors in their business.   Date: 30th March Time: 9.30am to 12pm https://www.eventbrite.co.uk/e/developing-the-customer-experience-and-guest-engagement-tickets-146755845685 MC-Developing-the-Customer-Journey-and-Guest-Engagement-Training-Outline-300321docDownload

Engaging with your Customer to build a Firm Foundation for the Year Ahead

Hospitality specialist Melanie Cash recently hosted a webinar on Engaging with your Customer to build a Firm Foundation for the Year Ahead as part of its Re-igniting the North Wales Visitor Economy series of events. During the webinar Melanie introduced ways you can consider the customer journey in your business, how to focus on key areas to develop this further, introduce new processes and approaches to help you enhance customer engagement and be more successful in the year ahead. You can now view the recording of the webinar here Contact Details for speaker: Melanie Cash T:  01766 522751melanie@melaniecash.co.ukwww.melaniecash.co.uk

Re-igniting the North Wales visitor economy

Go North Wales have developed a series of events to help tourism and hospitality businesses with their post Covid recovery by looking at various aspects of everyday business activity. Session 1 : Engaging with your customers to build a firm foundation for the year aheadA one-hour webinar from hospitality specialist Melanie cash, introducing you to ways you can consider the customer journey in your business, how to focus on key areas to develop this further, introduce new processes and approaches to help you enhance customer engagement and be more successful in the year ahead.Thursday 18th March 2021 at 10amTo Book click here  Session 2 : Revenue Management Solutions to help the Tourism Hospitality and […]

National Form and Value report into UK Self-Catering

The Association of Scotland’s Self-Caterers (ASSC) and the Professional Association of Self-Caterers UK (PASC UK) have commissioned Frontline Consultants to carry out an Economic Impact Assessment of the Self-Catering Industry in the UK. The study will consider the economic impact of all visits made to self-catering providers in the UK and will provide a country by country and area by area breakdown of this expenditure.  It will: assess expenditure by property-owners and managers, and visitors in the local economyprovide an independent, evidence-based, understanding of the direct and indirect economic impact/contribution of the self-catering sector in Scotland, Wales, Northern Ireland and Englandestimate the full-time equivalent jobs supported by the sectorassess the […]

Town Centres in Wales to benefit from £15.2 million placemaking fund

The new funding package, available to all of Wales’s Local Authorities, is designed to be as flexible as possible and will offer support for a wide range of projects, from green infrastructure developments and the creation of active travel routes, to internal and external improvements for business owners. https://gov.wales/town-centres-wales-benefit-placemaking-fund

Budget Update – 3 March 2021

Furlough will continue until September, with no change of terms. After July, businesses will be asked for a 10% contribution, rising to 20% in August and September.Support for the self-employed will also continue until September. 600,000 self-employed people excluded from the government’s support package so far will be able to claim direct cash grants as part of an extension to the SEISS.The National Living Wage will rise to £8.91 from AprilThe 5% reduced rate of VAT will be extended for six months to 30 September followed by interim rate of 12.5% for another six months. The standard rate will not return until April next year.Contactless Payment – From today, the […]