Coronavirus updates

From Monday, face coverings will no longer be required by law in retail settings and on public transport, though they will continue to be recommended in public health advice. However, 2 key legal protections will remain in place as coronavirus cases have risen sharply in recent weeks, driven by the BA.2 sub-type of the omicron […]

Together for a Safer Future will mark the start of Wales’ transition beyond the emergency response to the pandemic – emergency measures have been in place for 2 years. It sets out how Wales can live safely with coronavirus – just as we live with many other infectious diseases – and what that will mean […]

From 28 February, adults and children aged 11 and over will no longer be required to wear face coverings in many indoor places, with the exception of the public areas of health and social care settings; in all retail settings and public transport. WG will continue to recommend in their guidance that wearing face coverings […]

Wales will gradually begin to relax some of its remaining coronavirus protections as cases continue to fall.  From Friday 18 February, the domestic COVID Pass will no longer be required for entry into indoor or outdoor events and venues, including nightclubs, cinemas, theatres and concert halls. But events and venues will be able to continue […]

Wales will complete the move to alert level 0 on 28 January  From Friday 21 January, Wales will move to alert level 0 for all outdoor activities. This means:  Crowds will be able to return to outdoor sporting events.  There will be no limits on the number of people who can take part in outdoor […]

Please find attached written responses to three written questions below, that Sam Rowlands, North Wales MS submitted to the Minister for Economy, Vaughan Gething:  Sam Rowlands (North Wales): What assessment has the Welsh Government made of the impact that current alert level 2 COVID-19 restrictions are having on the tourism sector? (WQ84164)  Sam Rowlands (North […]

The ERF is targeted at businesses in the hospitality, leisure and attraction sectors and their supply chains who have been materially impacted by a greater than 60% reduction of turnover between 13th December 2021 and 14th February 2022. The funds seeks to compliment other COVID-19 response measures to support businesses, social enterprises and charitable organisations […]

In late December WG issued statements about the £120m financial support that has been made available for businesses impacted by Omicron, they are now able to confirm that subject to meeting the eligibility criteria the funding will also be available to newly established businesses. The Welsh Government recognises that there is a need to support […]

Yesterday the First Minister confirmed that the Welsh Government would be making £120m available for nightclubs, events, retail, hospitality, leisure, tourism businesses and their supply chains impacted by the move to alert level two – double the £60m package announced last week. The Business Wales website will be updated as the schemes role out and […]

Please be advised that the Regulations and Alert Level 2 FAQs have been updated and published.  See below links. The Health Protection (Coronavirus Restrictions) (no.5) (Wales) (Amendment) (no.25) Regulations 2021 https://gov.wales/health-protection-coronavirus-restrictions-no-5-wales-amendment-no-25-regulations-2021 Alert level 2: frequently asked questions Guidance on how you can keep safe and what rules are in place to protect people at alert level 2. https://gov.wales/alert-level-2-frequently-asked-questions UK Hospitality […]

The measures are a revised version of alert level 2 to respond to the new omicron variant and are designed to help keep businesses open and trading and protect customers and staff.  The regulations bring back protections in hospitality businesses, including licensed premises, and in cinemas and theatres when they re-open after the festive period.  […]

The First Minister will today set out a two-phase plan to respond to the current delta variant and the new, fast-moving, easily-transmissible omicron variant, which is expected to be the dominant form of the virus in the UK by the end of the month.  The Welsh Government is issuing strong guidance to support people across […]

The First Minister will say, at his regular 21-day review press conference, to be held on Friday (December 10), that even though only a handful of cases of Omicron have so far been confirmed in Wales, we must be prepared for cases to rise quickly and sharply. The First Minister will ask people to take […]

FM has confirmed there will be no changes to coronavirus rules following the latest 21-day review. Wales will remain at alert level zero, which means all businesses are able to open and trade. And the Covid Pass will not be extended to hospitality settings in this 3-week cycle. The outcome of the next review of […]

First Minister Mark Drakeford will today say alert level zero protective measures will be strengthened to keep people safe and help reduce high levels of coronavirus in Wales.Unless rates begin to fall over the next three weeks, Ministers will have to consider reintroducing some restrictions at the next review to bring the spread of the […]

https://gov.wales/covid-pass-guidance-businesses-and-events

The Wales Tourism Business Barometer provides a ‘snapshot’ of industry performance after important points in the tourism calendar. Findings for the summer period 2021 are now available which show: About half (48%) of operators have had more customers compared to a normal (pre-COVID) summer, about a third (31%) have had the same, and 21% have had fewer.  All […]

The latest version of the Coronavirus Control Plan sets out two planning scenarios for the pandemic over the winter – in the first, called Covid Stable, Wales remains at alert level zero through the autumn and winter, with all businesses able to open. This is thought to be the most likely scenario for the future, […]

From Monday 11 October People will be required to show the NHS COVID pass to demonstrate they are either fully vaccinated or have had a recent negative lateral flow test, to enter the following venues and events: nightclubs indoor non-seated events of more than 500 people, where people are mixing closely for prolonged periods outdoor […]

The requirement to show an NHS COVID Pass will come into force from 11 October. It will mean all over-18s will need to have a NHS COVID Pass to enter: Nightclubs Indoor, non-seated events for more than 500 people, such as concerts or conventions Outdoor non-seated events for more than 4,000 people Any setting or […]

The Business Visits & Events Partnership (BVEP), the umbrella body and advocacy group representing the UK events sector, has today published its Shape of Events Report.The report was sponsored by brand communications agency davies tanner, and contains several headline findings, including: Overall event activity was down 95% across the UK during the past 12 months […]

Please be advised that a series of ACTION CARDS have been published.  These are quick summary guides to support various sectors and align to the universal guidance that is also published. Main Action Card “Homepage”:  ENG: https://gov.wales/reasonable-measures-action-cards-businesses-and-organisations-coronavirus and CYM: https://llyw.cymru/cardiau-gweithredu-mesurau-rhesymol-ar-gyfer-busnesau-sefydliadau-coronafeirws They include: 1.     Retail premises 2.     Hospitality venues, 3.     Events 4.     Close Contact services, 5.     Places of Worship 6.     Tourism businesses such as accommodation, […]

Recommends how to safely re-open events during the coronavirus (COVID-19) pandemic. https://gov.wales/pilot-events-wales

What businesses, employers, organisations, activity and events organisers in Wales must do at alert level 0. Below is a summary of what this means for Tourism & Hospitality at alert level zero:   All businesses and premises will be able to reopen, including nightclubs. No legal limits on the number of people who can meet, […]

Guidance on how you can keep safe and what rules are in place to protect people at alert level 0. https://gov.wales/alert-level-0-frequently-asked-questions

At alert level zero, all restrictions on meeting with others will be removed and all businesses will be able to open. But some important protections will continue to be in place to give everyone the confidence to enjoy the summer ahead. These include: Everyone must continue to isolate for 10 days if they have Covid-19 […]

All adults who have been fully-vaccinated will no longer have to self-isolate if they are identified as close contacts of someone with coronavirus from 7 August. Children and young people under 18 will also be exempt from the need to self-isolate if they are also identified as close contacts of a positive case.   But […]

APPLICATIONS FOR THE ERF WITH A TURNOVER OF LESS THAN £85K OPENS AT 12 NOON TODAYTHE SCHEME WILL CLOSE AT MIDDAY ON MONDAY 9TH AUGUST. The Welsh Government has announced further emergency support until 31 August 2021 for businesses that remain closed or severely impacted by restrictions shown via a greater than 60% impact on […]

ONS has published research on the impact of coronavirus on the hospitality sector from January 2020 to the end of May 2021. Some of the key findings from the study are: The sector has been one of the hardest hit with spending still 30% down There is significant variation within the sector (bars and clubs […]

Wales will move fully into alert level one from 17 July. And there will be further changes to the rules outdoors as Wales takes the first careful step towards a new alert level zero. Alert level zero is set out in an updated Coronavirus Control Plan, which is published today. If the public health situation […]

Heritage organisations across the UK are under increasing pressure and financial constraints, with many facing extreme challenges to ensure a stable future. With the additional impact of Covid-19, a culture of enterprise to build a sustainable and resilient heritage sector is needed now more than ever. Steps to Sustainability, a new National Lottery Heritage Fund […]

Businesses with a pre-COVID turnover of £85,000+, directly impacted by the restrictions in place during July and August 2021, can apply to the Economic Resilience Fund for financial assistance to help meet their operating costs (excluding staff wages). The fund will open today, 13 July 2021 until 12:00pm 27 July 2021. You can check your […]

Agricultural Societies and Shows have a long and prestigious history and are at the centre of rural communities in Wales. Each one has an important role in promoting sustainable farming and food production to the wider public and in supporting community cohesion, our culture, and the wellness agenda. As a result of the COVID-19 pandemic, […]

Businesses eligible for the fifth grant of the SEISS based on their tax returns will be contacted by HMRC from mid-July to give a date that the claims service will be available from. It will be given either by email, letter or within the online service. The online service to claim the fifth grant will be available […]

https://gov.wales/tourism-and-events-coronavirus-covid-19-impact-surveys

Overarching event guidance – Creating COVID Aware Events has been updated to reflect the amended Taking Reasonable Measures guidance which includes steps 1-4. https://gov.wales/creating-covid-aware-events-html

Guidance for organisations and individuals in Wales who manage culture and heritage destinations and venues that are open to the public. https://gov.wales/culture-and-heritage-destinations-and-venues-guidance-phased-return-html

The ERF package of support will provide emergency and transition grants of up to £25k to eligible businesses to help meet their operating costs (excluding staff wages) for the period between 1st July 2021 and 31st August 2021. The package will provide grants to businesses that remain closed or continue to be materially affected by […]

The guidance for educational visits has been updated within the Operational Guidance for Schools and Settings (do a ‘find’ to get to the Educational Visits section). https://gov.wales/operational-guidance-schools-and-settings-html

Guidance for event organisers of regulated gatherings during the coronavirus (COVID-19) pandemic is available and can be viewed on Keep Wales Safe: creating COVID-aware events. https://gov.wales/creating-covid-aware-events

Next week – a chance to join an online session specifically for industry partners: “Helping Guests and Visitors to Stay Safer in the Outdoors – Ask the Experts” On Thursday, 1 July at 2pm Visit Wales will be hosting an hour long free online session in advance of the summer holiday period. Businesses will have […]

Guidance for holding weddings and civil partnerships: receptions and celebration events in Wales has been updated following the change announced to the number of people who can attend a wedding or civil partnership reception or wake, can be determined by the size of the venue and a risk assessment. https://gov.wales/guidance-weddings-and-civil-partnerships-receptions-and-celebration-events

Coronavirus Job Retention Scheme (CJRS) funding will reduce to 70% of employees’ usual wages for the hours not worked, up to £2,187.50 during July 2021 (currently 80% / £2,500). In August and September, this will reduce to 60% of employees’ usual wages up to a cap of £1,875. For more information, go to: https://businesswales.gov.wales/news-and-blogs/news/changes-cjrs-july-2021

The Home Office has updated the Right to Work Guidance for employers which relates to the need for employers to check the status of non-uk nationals to make sure that they are legally able to work in the UK. As a result of the government’s announcement on 14 June 2021 to extend the date for […]

First Minister Mark Drakeford will announce a 4-week pause to the coronavirus rules on Friday (June 18) to help boost protection against the new delta variant. The Welsh Government reviewed the public health situation this week, mid-way through the current three-week regulations cycle, after announcing a phased move into alert level one. The rules around […]

A new fund supporting the events industry recovery will provide financial support to not-for-profit organisations hosting domestic business events from 21 June to 17 December 2021. The new Domestic Support Fund is designed to offer financial support to kick start the return of business events and to showcase that the UK is ready to meet […]

Superfast Business Wales’ free two-part webinar tailored for Welsh food and drink producers. Learn how to use digital marketing to reach customers and get cash in the bank, as well as online tools to help you better manage your business, stock and customers – such as CRM and booking systems, accounting and more https://businesswales.gov.wales/superfastbusinesswales/events/food-and-drink-producers-webinars-may-aug-2021

Businesses in Wales materially affected by the phased move to alert level 1, such as indoor attractions and wedding venues, will receive £2.5 million in further support from Welsh Government, Economy Minister, Vaughan Gething, has announced today. To receive the funding, businesses will need to have applied to the Welsh Government’s latest round of emergency […]

The Tourism Recovery Plan sets out the role that the UK government will play in assisting and accelerating the tourism sector’s recovery from COVID-19. In November 2020, as part of the Global Travel Taskforce report, the UK government made a commitment to publish a Tourism Recovery Plan in 2021. The plan represents an important milestone […]

Guidance for event organisers of regulated gatherings during the coronavirus (COVID-19) pandemic. https://gov.wales/keep-wales-safe-creating-covid-safe-events-html

Wales Guidance for Hospitality Business https://www.ukhospitality.org.uk/page/WalesGuidance Visit Wales updated FAQs for operating at Level One which came into force today https://gov.wales/restrictions-7-june-2021-frequently-asked-questions

In partnership with Grwp Llandrillo Menai (GLLM), the colleges will showcase any vacancies you have as a business, not just the tourism & hospitality, but other sectors especially if you want temporary staff to get you through the summer on their jobs noticeboard page https://www.gllm.ac.uk/employer-jobs-noticeboard. The colleges have agreed to undertake a 2 specific day […]

The first phase of the move to alert level one means that from Monday June 7: The size of extended households can be increased to up to three households, and a further household with a single adult or single adult with caring responsibilities will also be able to join. Up to 30 people can meet […]

On 26 May the First Minister issued a statement (https://gov.wales/written-statement-new-variants-coronavirus) on the new variants of coronavirus. The Welsh Government is urging anyone planning a break in Wales from an area with higher rates of coronavirus in the UK to test themselves twice weekly, using the free COVID-19 lateral flow tests, before they travel. Only those […]

HMRC has published a new guidance document for the Self-Employed regarding applications for the Fifth Grant. It is important to note that the fifth grants differs from previous grants in that the amount that a person will receive will be determined by how much their turnover has been reduced in the year April 2020 to […]

The Economic Resilience Fund for businesses with a turnover of under £85,000 has now opened, and will close at 5:00pm 30 June 2021. This additional financial support for the period 1 May to 30 June 2021 is available for eligible businesses who have/are/will be significantly impacted by the ongoing restrictions in response to COVID-19. Before […]

The Economic Resilience Fund for businesses with a pre-COVID turnover of £85,000+ will close at 5:00pm 7 June 2021. Eligible businesses which have/will be impacted by the restrictions still in place during May and June 2021, can apply to the Economic Resilience Fund for financial assistance to help meet their operating costs (excluding staff wages). […]

As each premises is different, businesses should read all guidance to understand the measures to be considered to re-open the business safely. Key areas businesses need to remain focussed on are: Ventilation  All hospitality businesses should take action to increase ventilation at their premises. This is such an important step that you, as a hospitality business, […]

The guidance on live performances has been updated and is now available in the UK Hospitality Wales Guidance. https://www.ukhospitality.org.uk/page/WalesGuidance 

Visitors are being urged to pack lateral flow tests in their suitcases if they are holidaying in Wales from areas in the UK with higher rates of coronavirus. https://gov.wales/dont-forget-to-pack-your-covid-test-if-youre-holidaying-in-wales

ONS has produced experimental estimates from the voluntary fortnightly business survey (BICS), for single site businesses only, on topics such as trading status, financial performance, workforce and business resilience. Geographical breakdowns include country, regional and local authority levels. https://www.ons.gov.uk/businessindustryandtrade/business/businessservices/articles/businessinsightsandimpactontheukandsubnationaleconomy/may2021

ONS has published the final International Passenger Survey figures for 2020. The headline stats are: Overseas residents made 11.1 million visits to the UK in 2020; this was 73% fewer than in 2019 as travel reduced because of the coronavirus (COVID-19) pandemic. Overseas residents spent £6.2 billion on their visits to the UK in 2020; […]

Workshops and masterclasses for June 2021

Clarification on who can stay in holiday accommodation From 17 May, Wales moved into Alert Level 2 which means that all holiday accommodation can re-open fully.  However, businesses still need to ensure that their holiday accommodation (which includes hotel rooms, bed and breakfast accommodation, hostel or bunk house dormitory, holiday home, caravans and tents) is […]

Guidance to help employers and businesses minimise the risk of exposure to coronavirus in workplaces – includes detail relating to accommodation visitors and other businesses Tourism and Hospitality Guidance – to help tourism and hospitality businesses operate safely during the coronavirus (COVID-19) pandemic. Watch this video to help you find your way around the guidance. Guidance has also been produced […]

We’re all trying to provide a positive and safe welcome, directing coach operators to the correct information and resources; and to try and minimise issues and direct them where we can to lesser known areas/places to visit. Visit Wales have created a re-opening grid to respond to the growing enquiries from coach operators in particular […]

Guidance on how you can keep safe and what rules are in place to protect people at alert level 2. https://gov.wales/alert-level-2-frequently-asked-questions

The rules for gathering with other people at alert level 2. https://gov.wales/gathering-other-people-alert-level-2

The Freelancer Fund will open for applications at 12 noon on Monday 17 May 2021. The fund supports freelancers who work in the following sectors: The Arts Creative Industries Arts and Heritage Events Culture and Heritage The fund will also support freelancers who work in events that have been significantly impacted by the pandemic, including […]

The ROE Fund Expression of Interest form is now open and will close on 4 June 2021 at 5pm. Please review the criteria to check your eligibility to apply. https://businesswales.gov.wales/coronavirus-advice/

Wales will move into alert level 2 on Monday, the First Minister will confirm today as coronavirus levels remain low and vaccination rates remain the best in the UK. The changes to the coronavirus restrictions, which will come into force from Monday 17 May include: Indoor hospitality can re-open – six people from up to […]

Welsh Government have confirmed up to six people from six different households will be able to meet in indoor regulated settings, such as cafes and pubs, when they open from the 17th May. Further updates will be given by the First Minster on the 13th May. Businesses in Wales still affected by coronavirus restrictions will […]

As the coronavirus restrictions continue to relax in Wales, Welsh Government has announced a proposed list of pilot test events to take place over the forthcoming weeks. Unfortunately none in North Wales, but the proposed list of all nine pilot test events is as follows: Eid-al-Fitr: 12 May to 14 May (to be announced, date is […]

May Masterclass workshops to assist Welsh tourism businesses in sourcing, serving and selling Welsh food and drink in a post-Covid world.

The aim of the campaign which has been running since March is to focus on the different reasons we all have to keep Wales safe. To protect the things we love; like our family, our jobs, and our businesses. The attached campaign plan overview, sets out the direction for the new Keep Wales Safe Reasons […]

A tourism leader is looking forward to welcoming visitors back to North Wales after the easing of  Covid restrictions but he criticised the Welsh Government for the “confusion and anxiety” they had caused. It’s been revealed that from May 17 people in Wales will be able to have a pint of beer or a glass […]

From Saturday 24 April, the rule of 6 will allow for up to 6 people from 6 households to meet outdoors, not including children under 11 years of age or carers from those households. The Welsh Government has also confirmed the relaxations that will take place on Monday 26 April. Outdoor attractions, including outdoor swimming […]

https://gov.wales/current-restrictions https://gov.wales/current-restrictions-frequently-asked-questions https://www.ukhospitality.org.uk/page/WalesGuidance https://gov.wales/guidance-for-tourism-and-hospitality-businesses-coronavirus

Six people will be able to meet outdoors in Wales from Saturday 24 April while outdoor hospitality will be allowed to reopen from Monday 26 April The current rule provides for up to six people (not including children under 11 years of age or carers) from a maximum of two households to meet outdoors. The […]

Copy of a letter written by the @WelshGovernment own Tourism Taskforce requesting that they bring forward the planned opening for indoor hospitality and associated tourism businesses.

To support the reopening of businesses and their efforts to create safe environments for the public to feel confident to return to the high street, hospitality and tourism sectors, the Welsh Government are temporarily relaxing planning control for specified development through amendments to the Town and Country Planning (General Permitted Development) Order 1995 (the “GPDO”). […]

The UK Government has published the full Global Travel Taskforce Report which sets out the framework for reopening global travel and tourism – both outbound and inbound from May. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/977446/Report-of-the-Global-Travel-Taskforce-accessible.pdf

Recordings from our Re-igniting the North Wales Visitor Economy series of events to help tourism and hospitality businesses with their post Covid recovery by looking at various aspects of everyday business activity is now available to view on our website.  Links below: Engaging with your customers to build a firm foundation for the year ahead […]

The Welsh Government will be accelerating elements of its programme to relax COVID-19 restrictions as cases of new infections continue to fall across Wales. From Monday 3 May, a week earlier than previously signalled, gyms, leisure centres and fitness facilities will be able to reopen for individual or one-to-one training. Extended households will also be […]

From April 8th the Snowdonia National Park Authority will be using a pre-book system for parking at Pen y Pass. Please remember that space are limited and therefore tickets are likely to sell out very quickly. Only ticket holders will be able to gain access to the car park after this date. *Travelling in and […]

Applications for the Cultural Recovery Fund Phase 2 are now open and will close on the 20 April 2021 at 5pm. The timing for the Fund for freelancers will be announced separately. The funding is to cover the period from 1 April 2021 to 30 September 2021. Use the Eligibility Checker now to review the […]

The First Minister of Wales, Mark Drakeford, is today setting out a series of measures that will take Wales fully into Alert Level 3 by 17th May, subject to public health conditions remaining favourable. Should public health conditions remain favourable, from Monday 12th April, the following relaxations can go ahead:  The full return of children to […]

The fourth grant will be available from late April 2021 until 31 May 2021. If you are eligible, HMRC will contact you in mid-April to give you your personal claim date. This will be the date that you can make your claim from. More information is available on the link below https://www.gov.uk/government/publications/self-employment-income-support-scheme-grant-extension/self-employment-income-support-scheme-grant-extension

The aim of this second phase of funding is to protect sustainable cultural sector businesses and organisations and as many jobs in the sector as possible. The sector includes theatres, music venues, recording and rehearsal spaces, heritage attractions, heritage organisations, museums, libraries, galleries, archives, independent cinemas, comedy venues and events. The funding is to cover […]

Guidance on how you can keep safe and what rules are in place to protect people during the move from alert level 4 to alert level 3. https://gov.wales/frequently-asked-questions-restrictions-27-march Summary of Restrictions from 27 March https://gov.wales/summary-restrictions-27-march

The Restrictions NDR-linked business fund will close on Wednesday 31st March at 5pm. Where feasible, eligible businesses that have previously received ‘Restrictions’ grant will receive automatic payments, however please go to Restrictions Business Fund on your respective LA website to access updated guidance and a web application form. https://businesswales.gov.wales/coronavirus-advice/restrictions-business-fund Link to individual LA sites is […]

Self-contained holiday accommodation, including hotels with en-suite facilities and room service, will be able to reopen to people from the same household or support bubble. The stay local rule will be replaced by an interim all-Wales travel area, which will remain in place until April 12, subject to the public health situation. For the next […]

Since the end of last summer, SNPA have been planning accordingly and have been developing plans to manage the predicted challenges facing the National Park this season. This involves a two-pronged approach of operational and communication activities. Operational activities – in co-ordination with SNPA partners. Additional overflow park and ride parking in Llanberis to service […]

Up to £30 million to support Wales’ diverse culture sector through the ongoing pandemic has been announced by Welsh Government. An eligibility checker will go live from midday Wednesday 24 March 2021 via the Business Wales website. The Fund will be open for applications from the week beginning 6 April and will close on the […]

Published today – “Let’s Shape the Future: working in partnership to reconstruct a resilient future for the visitor economy in Wales” A new recovery plan for the tourism, hospitality and events sector has now been published. Developed in consultation with the Tourism Taskforce and informed by wide-ranging conversation with other important groups, stakeholders and businesses […]

Describes changes to alert levels taking account of vaccination and the dominant Kent strain. The updated Coronavirus Control Plan sets out the following phased steps for moving from alert level four into alert level three: From Monday 22 March: First phased opening of non-essential retail – restrictions on the sale of items will be lifted […]

The latest Tourism Business Barometer report is now available.  Findings, from the survey conducted in late February with 800 tourism businesses, indicate that around two thirds of businesses are taking advance bookings.  Two thirds of these businesses report fewer bookings than usual, and only 1 in 10 have more than they would normally expect at […]

Yesterday the All-Party Parliamentary Group for Hospitality and Tourism launched a call for evidence as part of its new inquiry ‘After the Vaccine – Saving the UK’s Town and City Centres Post COVID-19. This APPG consultation tackles a diverse range of issues including business operation, business taxation and how to rebuild hospitality and tourism in […]

With the opening up of business and the tourism sector across North Wales on the horizon, the community engagement team at Transport for Wales would like to capture your thoughts and ideas on’ Building Passenger Trust in Public Transport Post-COVID’ through a short online survey. The survey will help Transport for Wales to understand your feelings about […]