Coronavirus control plan: revised alert levels in Wales (March 2021)

Describes changes to alert levels taking account of vaccination and the dominant Kent strain. The updated Coronavirus Control Plan sets out the following phased steps for moving from alert level four into alert level three: From Monday 22 March: First phased opening of non-essential retail – restrictions on the sale of items will be lifted for shops, which are currently open;Garden centres re-open. From Saturday 27 March: Next week, Ministers will confirm if the conditions allow for the following relaxations to come into force: Stay local requirement lifted, moving Wales into alert level three;First phased opening of the tourism sector as self-contained accommodation opens;Organised outdoor children’s activities resume;Limited opening of […]

Wales Visitor Survey: 2019

The survey is a research study amongst overseas and UK visitors to Wales for 2019. The study covers three separate categories of visitors. UK staying visitorsUK day visitorsOverseas visitors wales-visitor-survey-2019-uk-staying-visitorsDownload wales-visitor-survey-2019-uk-day-visitorsDownload wales-visitor-survey-2019-overseas-visitorsDownload wales-visitor-survey-2019-qualitative-research-findingsDownload

National Minimum Wage and National Living Wage rates – Reminder

The National Minimum Wage and National Living Wage rates will increase on 1 April. In addition to the new rates, the age from which workers become eligible for the National Living Wage will be lowered. From 1 April all workers aged 23 and over must be paid the National Living Wage or above.  23 and over21 to 2218 to 20Under 18ApprenticeApril 2021 (new rate)£8.91£8.36£6.56£4.62£4.30

Tourism Business Barometer

The latest Tourism Business Barometer report is now available.  Findings, from the survey conducted in late February with 800 tourism businesses, indicate that around two thirds of businesses are taking advance bookings.  Two thirds of these businesses report fewer bookings than usual, and only 1 in 10 have more than they would normally expect at this time of year.

Improving Confidence in Handling Visitors and Guests

Covering all aspects of gathering customer feedback, dealing with challenging customers, overcoming and effectively resolving complaints.  This training workshop is suitable for any guest/visitor facing team members and managers who want to develop their skills in improving the customer experience and become more confident in engaging with and handling different customers and guests.     Date: 6 April Time: 9.30am to 12pm MC-Improving-Confidence-in-Handling-Customers-Training-Outline-170321Download

Developing the Customer Experience and Guest Engagement

Workshop to improve the confidence of everyone in your business; in communicating with guests, visitors and colleagues, enabling a better understanding of their specific needs and being able to enhance the customer experience further, whilst also increasing spend during their visit or stay.  This training workshop is suitable for any guest/visitor facing team members and managers who want to develop their skills in developing the customer experience and become confident in how to engage with customer and visitors in their business.   Date: 30th March Time: 9.30am to 12pm MC-Developing-the-Customer-Journey-and-Guest-Engagement-Training-Outline-300321docDownload