Developing the Customer Experience and Guest Engagement

Workshop to improve the confidence of everyone in your business; in communicating with guests, visitors and colleagues, enabling a better understanding of their specific needs and being able to enhance the customer experience further, whilst also increasing spend during their visit or stay.  This training workshop is suitable for any guest/visitor facing team members and managers who want to develop their skills in developing the customer experience and become confident in how to engage with customer and visitors in their business.   Date: 30th March Time: 9.30am to 12pm MC-Developing-the-Customer-Journey-and-Guest-Engagement-Training-Outline-300321docDownload

Engaging with your Customer to build a Firm Foundation for the Year Ahead

Hospitality specialist Melanie Cash recently hosted a webinar on Engaging with your Customer to build a Firm Foundation for the Year Ahead as part of its Re-igniting the North Wales Visitor Economy series of events. During the webinar Melanie introduced ways you can consider the customer journey in your business, how to focus on key areas to develop this further, introduce new processes and approaches to help you enhance customer engagement and be more successful in the year ahead. You can now view the recording of the webinar here Contact Details for speaker: Melanie Cash T:  01766

APPG inquiry – call for evidence

Yesterday the All-Party Parliamentary Group for Hospitality and Tourism launched a call for evidence as part of its new inquiry ‘After the Vaccine – Saving the UK’s Town and City Centres Post COVID-19. This APPG consultation tackles a diverse range of issues including business operation, business taxation and how to rebuild hospitality and tourism in a green and sustainable way. To respond to the consultation please follow the link below.The deadline for responses will be 11:59 on Wednesday 7th April 2021.

Building Passenger Trust in Public Transport Post-COVID Online Survey

With the opening up of business and the tourism sector across North Wales on the horizon, the community engagement team at Transport for Wales would like to capture your thoughts and ideas on’ Building Passenger Trust in Public Transport Post-COVID’ through a short online survey. The survey will help Transport for Wales to understand your feelings about public transport and also to find out ways public transport may help your organisation going forward. Please follow this link –  to provide your input There are four sections covering fear, fares and flexibility – business and tourism The poll will be live until 17:00 on Wednesday 31st March For those who would like to give further input, Transport for […]

Addo – a pledge to keep Wales safe while staying local

As the latest coronavirus (COVID-19) restrictions ask people in Wales to stay local, Visit Wales will be relaunching its Addo campaign, asking the people of Wales to make a promise as they start exploring their local communities once again to care for each other, for our land and for our communities. Assets are available on our asset library for you to download and use within your own social channels and marketing to support the Addo campaign. The campaign creatives will also be available to view shortly – providing a flavour of the style, tone and messaging. Please check back regularly as more assets will be added over the next few weeks.  […]

Re-opening of self-contained holiday accommodation

Options for reopening and a final decision will be made at the next review of the regulations on 25 March. Bookings can be made for stays from 27 March, but this is at people’s own risk and they should check with the accommodation provider before they book. This includes: Hotels and other serviced accommodation (e.g. B&Bs, hostels, etc.) that do provide en-suite rooms and can provide room service meals.Other accommodation that is entirely self-contained (e.g. self-catering cottages, apartments, etc.)Glamping or any other accommodation with ensuite shower/bath, WC and kitchen facilitiesHoliday caravans, Touring caravans (including seasonal),  motorhomes and campervans where they have their own on-board shower, WC and kitchen facilities Caravan & Touring […]

Restrictions Business Fund – Non-Domestic Rates (NDR) Linked Grants

Following the First Minister’s announcement on 12 March, two new Non Domestic Rate linked grants are being introduced: The additional support will help businesses in the hospitality, tourism, leisure and non-essential retail sectors that pay non-domestic rates and will operate as a top up to the Restrictions Business Fund.This will see an eligible business with a rateable value of £12,000 or less receive an extra £4,000 grant payment.Firms with a rateable value of between £12,001 and £500,000 will receive £5,000.The funding, which will help businesses with their costs up to 31 March 2021, will be available to firms regardless of the number of employees and ensures micro businesses benefit from […]

WG Briefing – 12 March 21

The “stay at home” rule is replaced by “stay local” guidance from tomorrow. The new stay local rule will mean people can leave their homes and travel within their local area – usually within 5 miles. Local outdoor sports facilities will also be opened. The 5-mile rule of thumb will be set out in guidance – people living in some parts of Wales, especially rural areas, may need to travel further than 5 miles to access shops and other public services. From Saturday 13 March: No more than 4 people from 2 households will be able to meet in their local area outdoors, including in gardens. Children under 11 and […]