Wales Visitor Survey: 2019

The survey is a research study amongst overseas and UK visitors to Wales for 2019. The study covers three separate categories of visitors. UK staying visitorsUK day visitorsOverseas visitors wales-visitor-survey-2019-uk-staying-visitorsDownload wales-visitor-survey-2019-uk-day-visitorsDownload wales-visitor-survey-2019-overseas-visitorsDownload wales-visitor-survey-2019-qualitative-research-findingsDownload

National Minimum Wage and National Living Wage rates – Reminder

The National Minimum Wage and National Living Wage rates will increase on 1 April. In addition to the new rates, the age from which workers become eligible for the National Living Wage will be lowered. From 1 April all workers aged 23 and over must be paid the National Living Wage or above.  23 and over21 to 2218 to 20Under 18ApprenticeApril 2021 (new rate)£8.91£8.36£6.56£4.62£4.30

Tourism Business Barometer

The latest Tourism Business Barometer report is now available.  Findings, from the survey conducted in late February with 800 tourism businesses, indicate that around two thirds of businesses are taking advance bookings.  Two thirds of these businesses report fewer bookings than usual, and only 1 in 10 have more than they would normally expect at this time of year.

Improving Confidence in Handling Visitors and Guests

Covering all aspects of gathering customer feedback, dealing with challenging customers, overcoming and effectively resolving complaints.  This training workshop is suitable for any guest/visitor facing team members and managers who want to develop their skills in improving the customer experience and become more confident in engaging with and handling different customers and guests.     Date: 6 April Time: 9.30am to 12pm MC-Improving-Confidence-in-Handling-Customers-Training-Outline-170321Download

Developing the Customer Experience and Guest Engagement

Workshop to improve the confidence of everyone in your business; in communicating with guests, visitors and colleagues, enabling a better understanding of their specific needs and being able to enhance the customer experience further, whilst also increasing spend during their visit or stay.  This training workshop is suitable for any guest/visitor facing team members and managers who want to develop their skills in developing the customer experience and become confident in how to engage with customer and visitors in their business.   Date: 30th March Time: 9.30am to 12pm MC-Developing-the-Customer-Journey-and-Guest-Engagement-Training-Outline-300321docDownload

Engaging with your Customer to build a Firm Foundation for the Year Ahead

Hospitality specialist Melanie Cash recently hosted a webinar on Engaging with your Customer to build a Firm Foundation for the Year Ahead as part of its Re-igniting the North Wales Visitor Economy series of events. During the webinar Melanie introduced ways you can consider the customer journey in your business, how to focus on key areas to develop this further, introduce new processes and approaches to help you enhance customer engagement and be more successful in the year ahead. You can now view the recording of the webinar here Contact Details for speaker: Melanie Cash T:  01766

APPG inquiry – call for evidence

Yesterday the All-Party Parliamentary Group for Hospitality and Tourism launched a call for evidence as part of its new inquiry ‘After the Vaccine – Saving the UK’s Town and City Centres Post COVID-19. This APPG consultation tackles a diverse range of issues including business operation, business taxation and how to rebuild hospitality and tourism in a green and sustainable way. To respond to the consultation please follow the link below.The deadline for responses will be 11:59 on Wednesday 7th April 2021.

Building Passenger Trust in Public Transport Post-COVID Online Survey

With the opening up of business and the tourism sector across North Wales on the horizon, the community engagement team at Transport for Wales would like to capture your thoughts and ideas on’ Building Passenger Trust in Public Transport Post-COVID’ through a short online survey. The survey will help Transport for Wales to understand your feelings about public transport and also to find out ways public transport may help your organisation going forward. Please follow this link –  to provide your input There are four sections covering fear, fares and flexibility – business and tourism The poll will be live until 17:00 on Wednesday 31st March For those who would like to give further input, Transport for […]

Addo – a pledge to keep Wales safe while staying local

As the latest coronavirus (COVID-19) restrictions ask people in Wales to stay local, Visit Wales will be relaunching its Addo campaign, asking the people of Wales to make a promise as they start exploring their local communities once again to care for each other, for our land and for our communities. Assets are available on our asset library for you to download and use within your own social channels and marketing to support the Addo campaign. The campaign creatives will also be available to view shortly – providing a flavour of the style, tone and messaging. Please check back regularly as more assets will be added over the next few weeks.  […]